ORDERS

Q: Can I add to my order?

A: No, but you can create an additional order.

We no longer require a $100 minimum to purchase, so you can place an additional order of any size.

Due to the high volume of orders, we are unable to combine multiple orders into one shipment. If you forgot an item, you can place another order, but each order will be shipped separately. We apologize for any inconvenience!

Q: I just ordered, what happens next?

A: Once you place your order:

• A pending transaction in the amount of the order placed will be posted to your credit card or PayPal account.
• The funds will be collected and charged to your account at the time of shipment.
• The funds collected may be less than the original pending transaction due to out of stock items and/or a reduction in shipping fees.
• Typically we are able to ship orders within 3-5 business days of receipt. During high volume times it could take 5 – 7 business days from receipt of the order.

To track your package, please check your email inbox (and your spam folder) for a shipping notification from shipping@nunndesign.com

Q: Do you backorder items?

A: Sorry! We are no longer automatically creating and shipping backorders.

Here is our new backorder process:

• At the bottom of the final invoice that we have emailed to you, we list the out of stock items and provide an estimated time of when it will be back in stock.
• You are automatically signed-up to receive a “back in stock” email notification, letting you know when the item is available to purchase.

Q: My package didn’t include an invoice. Where can I find it?

A: We have gone paperless here at Nunn Design.

Your final invoice has been emailed. Please check your inbox (including your spam folder) for an email from heather@nunndesign.com.

Q: Where is my package?

A: Oh my! Shipping delays and extended delivery times are becoming the norm! Here are the steps to proactively monitor the status of your package:

1. When your order shipped, you would have received an email from shipping@nunndesign.com.
2. Open the email and click on the tracking link.
3. Sign-up to receive text and/or email notifications of changes to the status of your package.
4. Don’t panic! If things just aren’t arriving we can reship the order and provide a credit once the first shipment has been returned.

Q: Do you accept returns?  

A: Due to the amount of time that it takes Nunn Design to pull your order, ship your order, invoice your order, process your return, restock your order and issue you a credit, we require the following terms and conditions on returns:

• Items must be returned within 10 days of receipt of your order.
• Items must be returned in the original packaging with the full quantity.
• There is a restocking fee of 20% on all returns.
• A refund will be issued to your original payment method and a copy of your credit will be emailed to you.
• No returns will be accepted on purchases older than 30 days.
• We suggest that you insure your return, for we cannot refund items that are damaged in transit.
• We do not credit the return shipping expense, nor insurance.
• Once we receive your return, we will process the refund within 5 business days.

Mail returns USPS to:
Nunn Design
Attn: Returns (include order number here)
38 Lambs Ear Place
Port Townsend, WA 98368

Q: What is the ETA of an item that is out of stock?

A: We are continually updating our website with the estimated time of arrival of products that are out of stock. You can sign-up for email notifications on products that you are interested in to receive first “dibs” once a product is back in stock.

Items that are marked “out of stock” but DO NOT have a “Notify Me” button available, are usually Close-out items. Close-out items are retired once supplies run out.

Q: Can I request a Nunn Design Catalogue?

A: Since we are in a time of great change, we are sad to say that we will not be releasing new print catalogues currently.

An online downloadable version of the master catalogue is available and allows us to continually provide updates as new items are added.

• Anyone can visit our Catalogue page for most up-to-date downloadable pdf catalogues, without pricing.
• For a catalogue with prices, sign in to your Nunn Design account and the most current will be on your Welcome page.

SHIPPING

Q: What is the Shipping Cost?

A: Domestic shipping costs vary depending on the size of your order and range from $8.25 – $19.25

Q: Customs Fee for Shipping to Canada

A: Nunn Design has the option to prepay your customs fee for a flat rate of $6.95 on all orders shipped via USPS First Class Mail to Canada. The customs rate on Nunn Design findings is 8.5% so this is a savings on any order valued over $80.00 USD.

Flat rate customs fee option is ONLY available for USPS First Class Mail to Canada. First class packages cannot have a value of more than $400.00 USD.

By selecting this option when you place your order, the flat rate of $6.95 will be added to your shipping cost.

Q: Do you Ship Internationally?

A: We ship Nunn Design products all over the world! Please visit our Shipping Page for more information.

Q: How long will it take for my order to arrive?

A: These are estimated times and not guaranteed delivery dates. Orders shipped to APO/FPO addresses, as well as orders to Puerto Rico, Guam and the U.S. Virgin Islands may take up to 10 days longer than the estimates below. Business days refer to weekdays. Orders Shipping within the United States: Shipping Methods Estimated Delivery Time USPS Priority Mail 2-4 Business Days USPS 1st Class Mail 5-10 Business Days Orders Shipping to Canada: Shipping Method Estimated Delivery Time USPS Priority Mail 6-10 Business Days USPS 1st Class Mail 12-14 Business Days All Other International Shipments: Shipping Method Estimated Delivery Time USPS Priority Mail 6-10 Business Days USPS 1st Class Mail 8-16 Business Days

Q: How will my order be Shipped?

A: Orders will be shipped according to the method indicated on the order. Nunn Design primarily uses the USPS Priority Mail and USPS 1st Class Mail. We also ship orders via UPS, UPS-Collect, Fed-Ex Collect and DHL Collect. Please contact us if you would like to use your personal shipping account.

Q: What if my International order doesn’t arrive?

A: Nunn Design builds in insurance on all international orders. The shipping provider that you selected during the ordering process is responsible once your package has left the Nunn Design warehouse. If the package does not arrive or if the package arrives damaged, Nunn Design will handle the filing of the claim with your selected provider. Once the claim is complete, we will then be able to provide a full credit.

Q: What if my International order reshipped?

A: We will gladly reship your international package once the claim in finalized. If you need the package shipped sooner, we will need to process the order again and charge your account the full amount due.

Q: Are Domestic orders Insured?

A: You have the option to add insurance to your order when you checkout. If your package is insured and does not arrive or if the package arrives damaged, Nunn Design will handle the filing of the claim with your selected provider. We can reship your order at your expense and once the claim is complete, we will then be able to provide a full credit for the original shipment. If you do not insure your package, Nunn Design is not responsible for lost or damaged goods.

Q: Will Nunn Design replace my order if it is lost or damaged?

A: You have the option to add insurance to your order when you checkout. If your package is insured and does not arrive or if the package arrives damaged, Nunn Design will handle the filing of the claim with your selected provider. We can reship your order at your expense and once the claim is complete, we will then be able to provide a full credit for the original shipment. If you do not insure your package, Nunn Design is not responsible for lost or damaged goods.

SUMMER HOLIDAY CLOSURE

Q: Why is Nunn Design Closing for 2 weeks in July? July 8th to July 19th, 2024.

A:  At Nunn Design, we are committed to delivering the highest standards of quality and service while also ensuring the well-being and work-life balance of our team members. With this in mind, we  announce our upcoming Annual Holiday Closure, scheduled from July 8th to July 19th, 2024.

A Holiday Closure will provide an opportunity for our dedicated team to rest, recharge, and spend valuable time with their loved ones.

An Annual Holiday Closure is not just a new tradition within our company but also an industry standard among our jewelry casters and platers. This period will allow us to synchronize our operations with the broader industry, ensuring minimal disruption to the supply chain and maximizing efficiency in the long run.

Q: How can I prepare for the Summer Holiday Closure?

A: Here’s how you can prepare:

1. Order Placement: We encourage you to plan ahead and place your orders in advance to avoid any delays in fulfillment. Orders received during our closure period will be processed and shipped promptly upon our return, starting from Monday, July 22nd.
2. Lead Times: Please anticipate longer lead times during the weeks surrounding our holiday closure. We appreciate your understanding and patience as we strive to fulfill orders promptly upon resuming operations
3. Customer Support: While our team will be taking a well-deserved break during this period, we remain committed to addressing any inquiries or concerns promptly upon our return. Please reach out to us before our closure if you have any urgent matters to discuss.
4. Inventory Planning: Take advantage of this opportunity to review your inventory needs and stock up on essential items to ensure uninterrupted operations during our brief hiatus.

PURCHASING

Q: How do I purchase your products Wholesale?

A: To qualify for wholesale purchase we request your reseller number or certificate of business. Please complete the Wholesale Registration form on our website. Once approved you will receive access to our online wholesale shop.

REGISTER TO BE WHOLESALER SHOP WHOLESALE!

Q: If I’m not a wholesaler, how can I buy your products?

A: We currently do not sell retail on our website. Visit our Where To Buy page to find online retailers that carry the Nunn Design line.

WHERE TO BUY

Q: My state doesn’t require a business license and/or resale certificate. Why is this required in order to purchase wholesale from Nunn Design?

A: We do understand that in many cases, your state or local governments do not require certain businesses to possess a business license and/or resale certificate.  However, most states have lowered the Sales Tax Nexus (see below for a definition of what the heck this means) to a point that now requires our business to pay sales tax to each state we sell to unless the customers we are selling to have the proper documentation that allows them to make wholesale purchases.  

Q: How does the ordering process work?

A: You will receive an emailed order confirmation as soon as you place your order. Please watch you email for order notifications and any related alerts, to make sure that your order was successfully placed.

You will receive an emailed invoice and shipping confirmation (with tracking number) when we bill and ship your order. Most orders leave our warehouse within 2 – 5 days from the time the order was placed.

When you receive your order, open it and carefully check all items. If you have any questions, please email us at support@nunndesign.com. We’re happy to help!

Please review our RETURN POLICY prior to returning items.

Our warehouse is in Washington State, which means that WA-State retail customers are subject to Destination based Sales Tax.

Q: Can I place an order over the phone or email?

A: To place an order with Nunn Design, you will need to do so on our website.

If you do not have a wholesale account, you can register to become a wholesale customer by completing our online Wholesale Application

Q: What is your Return Policy?

Nunn Design Return Policy
Thank you for placing your order with Nunn Design. If you need to return items please read through the terms and conditions carefully.

There was an error on my order.
If there is an error on our part, we apologize. Please notify us at support@nunndesign.com within 5 business days of receipt of your order so we can send out a replacement. Replacement orders are shipped upon notification via USPS at Nunn Design expense.

An item was damaged or defected.
Yikes! That’s no fun! Please notify us at support@nunndesign.com within 5 business days of receipt of your order. We will determine upon notification the best way to proceed with replacement or credit.

I ordered the wrong item and want to return it.
We are sorry that you ordered the wrong items. Due to the amount of time that it takes Nunn Design to pull your order, ship your order, invoice your order, process your return, restock your order and issue you a credit, we require the following terms and conditions on returns:

• Items must be returned within 10 days of receipt of your order.
• Items must be returned in the original packaging with the full quantity.
• There is a restocking fee of 20% on all returns.
• A refund will be issued to your original payment method and a copy of your credit will be emailed to you.
• No returns will be accepted on purchases older than 30 days.
• We suggest that you insure your return, for we cannot refund items that are damaged in transit.
• We do not credit the return shipping expense, nor insurance.
• Once we receive your return, we will process the refund within 5 business days.

Mail returns USPS to:
Nunn Design
Attn: Returns (include order number here)
38 Lambs Ear Place
Port Townsend, WA 98368

The following items cannot be returned:
Special order items
Custom items
Closeout Items
Sale items
Volume discounts
Chain by the foot
Partial quantities of items sold in the package
Deerskin Lace, Leather and Crawford Wax Linen Thread that has been unspooled
Flat Tags that have been metal stamped on.

Can I exchange the products for another item?
No, but you are welcome to place a new order. See the return conditions listed above if you need to make a return.

Q: Do you offer large volume discounts?

A: Typically, Nunn Design does not discount our product. Contact support@nunndesign.com for specific item information.

Q: What is the minimum order size and why?

A: There is no minimum order size!

As of August 2024, we have decided not to require our wholesale customers to place a minimum order.

What inspired us to change this was my exhaustion level after No Minimum Mondays! Many of you know that since Covid, I have been working in the warehouse. It is a job that I have come to really enjoy (I love listening to podcasts and books on Audible!), but the week of No Minimum Mondays left me completely wiped out! We historically, as a team (not just me!), made pulling and shipping errors during this time too.

After analyzing our results from exploring this policy (and from me tracking my energy levels!), we made the decision to not require a minimum order.

Our wish is that this decision makes your lives easier too, because ultimately, we couldn’t do what we do without you!

Q: What are “Bulk Packs?”

A: Bulk packs are the way in which our findings are sold. Bulk pack quantities range in quantity dependent on the item. Pricing is for the full bulk pack on our website.

Q: How often do you release products?

A: Nunn Design typically releases product 2 – 3 times per year. To stay informed of upcoming releases please consider subscribing to our blog or signing up for our wholesale newsletter. Email support@nunndesign.com to sign up for wholesale newsletter.

Q: What forms of Credit Card payment do you accept?

A: Nunn Design accepts American Express, Visa, MasterCard and PayPal

Q: Do you accept Wire Transfers?

A: Nunn Design does accept wire transfers as a payment method.

For all wire transfers:

1. A USD wire transfer fee will be added to the invoice. Contact for current wire transfer fee.
2. The customer is responsible for covering any bank fees of the issuing bank.
3. Wire transfers will need to be received in full prior to shipping the order.
4. Shipping and handling costs will be added to you invoice.

ONLINE ACCOUNT

Q: I have a new email address. How do I change the email address on my account?

A: Log in with the email currently assigned to your account.
Once you are logged in, go to My Account and click Account Details
Enter your new email address in the field titled Email Address and click Save Changes.

Q: I forgot my password. How do I reset it?

A: To reset your password, click “Sign In” in the upper right hand corner.

When the login window opens, click “Lost Your Password?” under the sign in button.

Enter the email address that is on your account and click “Reset Password.”

A password reset email will be sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset. If you don’t receive the email, be sure to check your spam folder.

Q: How do I view my order history?

A: Once you are logged into the website with your username and password you will have access to your “My Account” section. This area will give you access to your order history, addresses, payment methods and the ability to change or update your password.

Q: How do I change My Account information?

A: Once you are logged into the website with your username and password you will have access to your “My Account” section. This area will give you access to your order history, update your addresses, update payment methods and the ability to change or update your password.

Q: How do I edit my payment information?

A: For security reasons, you will not be able to edit your payment method. You can delete the payment method by going to My Account, Payment Methods, and then selecting Delete for the payment method you wish to delete. In this same screen, you can then add a new payment method.

Q: How does my Wishlist work?

A: The Wishlist allows you to save items to purchase at a later date. Simply add items to your Wishlist by clicking on the ‘add to Wishlist’ button (located under the add to cart button) When you are ready to make your purchase add the items from your Wishlist to your cart.

We cannot guarantee that items in your cart will stay in your cart over time. On occasion if you have items in your cart and step away from your computer or device for a period of time the cart will empty. We highly suggest using the Wishlist to avoid the frustration of a dumped cart.

ORDERING OPTIONS

Q: What are No Minimum Mondays?

A: As of August 2024 we no longer have No Minimum Mondays – because we now have No Minimums every day! We have removed the prior minimum of $100. After analyzing our results from exploring this policy (and from me tracking my energy levels!), we made the decision to not require a minimum order any longer.

Q: Where are the Buy & Trys?

A: We no longer offer the Buy & Try program, sorry!

Q: Do you do Custom Orders?

A: We are able to do a limited number of custom items for our customers. Contact support@nunndesign.com for details

Q: What are Special Orders?

A: Special requests are for non-stocking items. Non-stocking items are components that are available for purchase but are not regularly stocked on our website. Special requests may also be made for any retired item. Special requests require a minimum purchase ranging from 50 – 144 pieces depending on the item. Special requests typically take 6 – 8 weeks to produce, require a 50% down payment when placing the order with the balance due upon shipping. Special request items are cannot be canceled or returned once production has begun.

PRODUCT INFORMATION

Q: Are Nunn Design Findings Made in the USA?

Are Nunn Design Findings Made in the USA? Nunn Design offers several base metals and plating options within our collection of jewelry findings. The most accurate way to tell if an item is from another country is checking the “Country of Origin” underneath “Additional Information” on a product detail page. Those are updated constantly to maintain accuracy.

Metals:

• Cast Pewter Findings: Nunn Design Pewter findings are cast in the USA with imported lead-free pewter.
• Brass Findings: Nunn Design Brass Findings are sourced from various countries. Check each finding for exact specification.

Plating:

• Plating on Cast Pewter and Brass Findings: Nunn Design findings are plated in the USA with precious imported metals. Copper, 24k gold and .999 silver. A secondary process of oxidization provides the aged look to the metals.

Q: California Proposition 65?

Products offered for sale by Nunn Design®, including the full line of cast pewter designs; do not require labeling under Proposition 65. As of November 1, 2011, all chemicals present in products sold by Nunn Design® are either not listed in Tables A (22 CCR 12705) or Table B (22 CCR 12805), or are present in such small traces quantities so as to qualify as exempt from labeling under the Safe Harbor provision of the Act.

If an exposure subject to the Act can be shown to be less than the specific regulatory level, the responsible person has “safe harbor” from warning requirement and discharge prohibition.”

Proposition 65 – Development of Safe Harbor Levels, February 2001

Q: Why is there excess darkening on the findings?

A: That is extra oxidation that is left from the antiquing process. You can clean them with rubbing alcohol and a cotton swab or soft cloth. You can read more about cleaning your bezels here: How & Why it is Important to Clean Nunn Design Bezels. Tutorial + Video
And here is some information about how the bezels are plated and why some have more black than others;

Nunn Design Findings are electroplated using precious metals; copper, 24k gold and .999 fine silver. The process of plating is very involved and requires many steps. Each painstaking step is what adds to the quality that Nunn Design is known for.

The final plating process consists of applying a water-based acrylic antiquing solution to provide a blackened relief. Findings are then placed in a tumbler with finishing mediums. This final step is what provides the Nunn Design Findings with its precious metal finish. Although we try to be consistent in the finished results, it is impossible to have each piece come out exactly the same.

All of the Nunn Design Findings are plated in the USA. To read more about our full process, you can read more on our Nunn Design Blog: Understanding ND Pewter & Plating

Q: Do you sell Sterling Silver findings?

A: All of our findings are cast pewter or brass and then plated with .999 fine silver. Currently we do not offer sterling silver items.

Q: How do I care for my plated Jewelry?

A: One of the methods in which we support you in your pursuit of running a creative business is by assisting with customer education regarding how to care for their Nunn Design Plated Jewelry

1. Apply cosmetics, hair products, lotions, perfumes and powders prior to donning your jewelry.
2. Prevent your items from being exposed to moisture.
3. Remove your pieces before showering, swimming, sunbathing and exercising.
4. Prevent damage and breakage by removing your jewelry at bedtime.
5. Keep all wearable pieces of art out of direct sunlight.
6. Metals may tarnish over time due to oxygen and natural body oils.
7. To reduce tarnishing, store jewelry in a sealed bag or box in a dry, dark and cool place. Handle with care..

This little bit of education will prolong the life of the jewelry that you spent time creating and will prolong the pleasure of your customer. We offer Jewelry Care Cards with this information in packs of 50 wholesale.

SHOP PACKAGING SUPPLIES

Q: How do I ‘clean’ my Nunn Design copper components?

A: When referring to “cleaning” we are addressing the fact that the metals darken with time. To create the antiqued look that we have, we plate with fine metals and then oxidize the pieces to give them that aged look. They are then polished and lightly lacquered. Because the items are antiqued using this process, the look of them becoming darker over time is “the look”. To read more about how to prevent copper from tarnishing, please read: How to Clean Copper and Prevent Copper from Tarnishing Again

Q: Can I metal stamp on Nunn Design flat tags?

A: Nunn Design flat tags are plated for metal stamping and engraving. Please note that since our flat tags have a base of pewter (not brass or copper) it does not take a lot of force to stamp the tag. Please take a moment to read about stamping on Nunn Design tags. How To Metal Stamp on Flat Tags.

Because these tags are used for metal stamping, we do not offer any of the Nunn Design Flat Tags in the Sterling Silver Plate. The Sterling Silver plating would crack and distort.

Q: Can I metal engrave on Nunn Design flat tags?

A: Nunn Design flat tags are plated for metal stamping and engraving.

Q: Which crystals fit which bezels?

A: We are always looking to find ways to make designing with Nunn Design product easier. This Nunn Design Downloadable Cheat Sheet covers all of the Preciosa and Swarovski Crystals Nunn Design offers to fit Nunn Design bezels. This chart also shares the Preciosa and Swarovski item codes for those crystals we do not carry in Swarovski brand.

Download the Nunn Design Crystal Chart Cheat Sheet 

NUNN DESIGN CRYSTAL CHART CHEAT SHEET

Q: Which glass fits which bezels?

A: Take the guesswork out of creating glass tile pendants! Download our Glass Cheat Sheet to visually see the various bezels the Nunn Design Glass pieces fit. Download the Nunn Design Glass Cheat Sheet

NUNN DESIGN GLASS CHEAT SHEET

Q: What is Gel Du Soleil?

A: Gel Du Soleil is a UV-curing epoxy resin that cures in 20 minutes when exposed to UV light. There is no mixing, no waste, and ideal for providing domed resin quickly. Gel Du Soleil will not cure when items that are non-translucent are embedded, for all aspects of the UV resin has to be exposed to the UV light in order for the jewelry piece to cure.

When we first started working with Gel Du Soleil, our first response was, “This stuff is expensive…who is going to buy it?” Here is why we pay more:
It is a single part resin. Seems like a simple reason, but if you have worked with two part resins you understand. Two-part resins must be mixed exactly correct to cure. With Gel du Soleil there is no mixing and no wondering if it will harden.

There is no waste. Each and every drop of resin is used as needed. This allows you to create piece by piece – not in large batches as two-part resins require. The easy pour spout allows you to control the flow and amount of resin you put on your piece. Create a thin coat or a high dome effect.

Shop UV Resin

Q: Gel Du Soleil, animal or mineral?

A: Gel du Soleil contains no animal products. The chemicals used to make gel du soleil all comes from petroleum products. (However, dinosaurs may disagree with that statement.) Gel du Soleil has also never been tested on animals. (Only tests have been accidental spills onto humans.)

Q: How does the ND Glue compare to products like Mod Podge?

A: The Nunn Design Glue is latex based while Modge Podge is a water-based product. 

Nunn Design Glue is an acid-free, latex based, not water based, adhesive. Nunn Design Glue prevents moisture from absorbing into the image. We found that when an image absorbs moisture, bubbles can form in the finishing glaze. When applying Nunn Design Glue, coat the backside of the image thinly and evenly. Rinse brush with water.

Project Uses: Adheres strongly to plastic, metal, glass, wood, and paper. Multiple layers remain crystal clear.

Q: Where can I find your Material Safety Data Sheets? 

A: Material Safety Data Sheet (MSDS) are documents that contain instructions for safe use and chemical information for all our Mixed Media products. Please download the PDF for a particular product listed on our Safety Compliance page.

Safety Compliance